• free shipping on order over $200
  • Pay with Afterpay, Visa, American express, Master card
  • free shipping on order over $200
  • Pay with Afterpay, Visa, American express, Master card

Shipping Policy

INTRODUCTION AND WEIGHT GUIDELINE

Postage cost will vary by the total order amount, weight and selected method of delivery. Acrux Sports provides service by Australia Post and Fastway Couriers for all domestic postage, and DHL and TNT for international deliveries.For weight guideline, please refer to an estimated weight chart below:

 

Products

 

Weight Per Item (Kg)

 

Grips, Markers, Hats, Sunglasses, Hats, Caps, Tapes etc.

 

250 gms

 

 

Shirts, Trousers, Thigh Pad, Bat Cover etc

 

 

 

500 gms

 

Batting Gloves, Junior Keeping Gloves, Mallets,

Grip Cones

 

0.5 – 1.0

 

Helmets, Keeping Gloves

 

1.0 – 1.5

 

 

 

 

Batting & Keeping Pads

 

 

1.5 – 2.0

 

 

Bat, Pair of Shoes, Non-Wheelie Kitbag

 

 

1.8 - 2.0

 

 

A set of Stumps, Small Wheelie Kitbag

 

3.0 – 4.0

 

Large Wheelie Kitbag

 

4.0 – 5.0

 

Extra Large Kit Bag

 

5.0 – 6.0

 

A Complete Adult Size Kit Set

 

10.0 – 15.0

 

STANDARD DOMESTIC AND NEW ZEALAND POSTAGE*

For cost effective and comfortable shopping experience we have kept a standard shipping policy for our customers in Australia and New Zealand (except bulky items). Our shipping cost structure is set-out below: 

Standard deliveries will be delivered within 5 Working Days for Eastern States & 7-10 Working days for regional cities and Western States. The actual Shipping time may vary by a couple of days depending on service provided by the Courier Companies.

*Please note that extra bulky items (such as bowling machine, turf top etc.) may incur the required charges. We will contact you for your approval for any such extra charges.

 

 

Weights

 

 Post Charges in Australia

 

Up-to 500 gms

 

$7.50

 

500 gms to 1 Kg

 

$12.50

 

1Kg to 3Kg

 

$14.50

 

3 Kg to 5 Kg

 

$16.50

 

5Kg to 10 Kg

 

$24.50

 

10 Kg  and above 

 

$30.00

 

*Please note that these charges/express service may not apply to extreme regional areas and regional WA and NT towns. Country side areas and far off areas may incur extra charges for express post.

The delivery time also differs in the far off areas due to very limited service. We will contact you for your approval for any such extra charges, before dispatching your order.

You can also visit the Australia Express Post Guideline link below or Contact Us for any queries.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

 

INTERNATIONAL POSTAGE

For orders placed from outside Australia (except New Zealand), international freight charges will apply. Overseas deliveries may be subject to import charges and other local taxes. ACRUX Sports will not be responsible for any such charges. Please check with your local courier company for any details on import. Customs restrictions may also apply.

We use Australia Post and DHL services for overseas deliveries. Please see table below for estimated courier charges and delivery time for overseas orders:

 

 

 

Asia Pacific

 

USA and Canada

 

UK and EU

 

South Africa

 

Rest of the World

 

Delivery Time*

 

5-10

Business Days

 

6-10

Business Days

 

10 – 15

Business Days

 

10 – 15

Business Days

 

12 – 20

Business Days

 

Charge First Kg**

 

AUD$ 25

 

AUD$ 25

 

AUD$ 35

 

AUD$ 35

 

AUD$ 40

 

Charge Per Extra Kg

 

AUD$ 10

 

AUD$ 10

 

AUD$ 13

 

AUD$ 13

 

AUD$ 13

 

*These are estimated time only and in some instances custom clearance etc. can take longer. Delivery time starts from the day item is shipped, not from the time your order is placed.

** For any other additional queries regarding weight, delivery time or postage cost please Contact us and our friendly staff members will help you out.

Please Note: All transactions are carried out in Australian dollars with your final bill being determined by the exchange rate used by PayPal, your bank, or Credit Card provider. For any other additional queries regarding payment please Contact Us or visit our FAQs page.

 

RISK OF LOSS

Acrux Sports takes all risk until the package is delivered to you through one of our trusted shippers. Acrux Sports ensures signature on delivery on all orders.If it gets "lost in the mail" we will replace the product

PRODUCT AVAILABILITY

Some products in ACRUX Sports Online Shop may sell out at the time of ordering. If so we will inform you ASAP by e-mail/phone with further options.

We try our best to keep our site updated but with 1000s of products in our range this can prove to be logistically challenging. Some items though sold out may yet be available from our suppliers in which case we will do our best to obtain the item for you.

If a product is different than what it appears on the website, one of our team members will get in touch with you to explain the differences and suggest options.

 

RETURNS AND EXCHANGE

We offer 15 days, unconditional, 100% money back guarantee or exchange for unused/new products. For details please refer to our Warranty and Returns policy

 

TRACKING MY PURCHASE

You will receive a tracking number as soon as the product is dispatched. Use your tracking number to track the parcel on the relevant service provider’s website using the links below.

http://www.fastway.com.au/courier-services/track-your-parcel

http://auspost.com.au/track/

You can also track your parcel on our website by logging into My Account

 

DISCLAIMER

Management reserves the right to change or alter prices quoted in the online store due to currency fluctuations or printing error. We will attempt to maintain all prices published on this website through to the following season. Prices are subject to change without notice.